Last updated: 29 July 2026

Techmine Solutions Pty Ltd (“Techmine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website, www.techmine.com.au (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Website, you agree to the collection and use of information in accordance with this policy.

  1. Who We Are
    Techmine Solutions Pty Ltd designs and manufactures conveyor belt lifters and conveyor maintenance equipment for the mining and heavy industry sector.
    Head Office: 15 Christable Way, Landsdale, Western Australia 6065,
    Australia Email: info@techmine.com.au
    Phone: (08) 9303 9564
  2. Information We Collect
    We may collect the following types of personal information:

    • Contact and enquiry information you provide through our website forms, including your name, email address, company/organisation, enquiry category, and message content.
    • Communications you send us directly by email or phone.
    • Technical and usage information, such as your IP address, browser type, device information, pages visited, and referring website, collected automatically through cookies and similar technologies (e.g. analytics tools).
    • Marketing preferences, if you subscribe to updates, newsletters, or communications from us.

    We do not knowingly collect sensitive information (such as health or financial data) through this Website, and we do not collect payment details online.

  3. How We Use Your Information
    We use the personal information we collect to:

    • Respond to enquiries, quote requests, and service or training bookings;
    • Provide information about our products, services, and case studies;
    • Communicate with existing and prospective customers, suppliers, and partners;
    • Improve our Website, products, and customer experience;
    • Comply with legal and regulatory obligations.

    We do not sell your personal information to third parties.

  4. Disclosure of Information
    We may share your information with:

    • Employees and contractors of Techmine who need it to respond to your enquiry or deliver our services;
    • Trusted service providers who support our business operations (e.g. website hosting, email, and analytics providers), on a confidential basis;
    • Regulatory or law enforcement authorities where required by law.

    As Techmine supplies customers internationally (including in markets such as Peru and Indonesia), personal information may in some cases be accessed from or transferred to countries outside Australia in connection with international enquiries or sales. We take reasonable steps to ensure any such recipients handle your information consistently with this policy.

  5. Cookies and Analytics Our Website uses cookies and analytics tools (such as Google Analytics or similar services) to understand how visitors use the site, measure traffic, and improve functionality and content. These tools may collect information such as your IP address, browser type, device information, pages visited, and time spent on the site. You can control or disable cookies through your browser settings; however, some parts of the Website may not function properly if you do so.
  6. Email Newsletters and Marketing
    If you subscribe to our email newsletter or opt in to receive marketing communications, we will use your name and email address to send you updates about our products, services, training, and industry news. We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the “unsubscribe” link included in every marketing email, or by contacting us directly using the details in Section 11. Unsubscribing from marketing emails will not affect our ability to respond to enquiries you have separately made with us.
  7. Data Security
    We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
  8. Data Retention
    We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
  9. Your Rights
    Under the Australian Privacy Principles, you have the right to:

    • Request access to the personal information we hold about you;
    • Request correction of inaccurate or outdated information;
    • Ask us to explain how your information has been used or disclosed;
    • Lodge a complaint if you believe we have mishandled your personal information.

    To exercise any of these rights, please contact us using the details in Section 11 below.

  10. Links to Other Websites
    Our Website may contain links to third-party websites (for example, LinkedIn or YouTube). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
  11. Contact Us
    If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
    Techmine Solutions Pty Ltd
    15 Christable Way, Landsdale, Western Australia 6065,
    Australia Email: info@techmine.com.au
    Phone: (08) 9303 9564
    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
  12. Changes to This Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
    The updated version will be posted on this page with a revised “Last updated” date.